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Frequently Asked Questions

1. When will D&R contact me after I submit my request?

We typically reach out within 24 hours to confirm your service details and schedule a time that works for you.

2. Is my payment information secure?

Yes. All payments are processed securely through Stripe with industry-standard encryption. D&R never stores your card details. you can check our privacy policy and terms of service here.

3. What if I'm not sure which service I need?

No worries at all — you don't have to figure it out alone. Just give us a call using the button below this FAQ section, and our team will help you find the right service for your needs.

4. Can I get a refund if I change my mind?

Please contact us using the button below this FAQs as soon as possible. Refund eligibility depends on whether work has already been scheduled or started.

5. Do you offer emergency or same-day service?

Availability depends on your location and current schedule. Mention urgency in your request and we'll do our best to accommodate.

6. Will I receive a confirmation after I pay?

Yes, you'll get an email confirmation immediately after payment, along with a receipt for your records.

Real feedback from real customers we've worked with.

Trusted by Homeowners Across DFW

“D&R Utility Services made the entire process stress-free. The team walked me through every step, kept the site organized, and completed the sewer and water tap installation ahead of schedule. Everything passed inspection perfectly. You can tell they really care about doing things right.”

Ronnel Johnson
Sewer & Water Taps, Dalla TX

“We’ve partnered with D&R on multiple developments, and they’ve delivered every time. Their team performed detailed CCTV inspections and managed our new utility connections with precision. They identified potential issues early, kept us informed throughout the process, and ensured everything passed inspection without delays , true professionals.”

Christian Clark
CCTV & New Connections, Dallas TX

“I’ve worked with many contractors, but D&R stands out for their honesty and precision. They handled our sewer tap connection from permits to final inspection, making the entire process smooth and stress-free. The work was completed efficiently and built exactly to city requirements, no surprises, just solid results.”

Dannie Nguyen
Sewer Tap, Dallas TX

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